FARE ENFORCEMENT SOP: LINE ASSIGNMENTS

1.0 PURPOSE:

This directive establishes the Standard Operating Procedure for Line
Assignments for the King County Metro Fare Enforcement Division. It
includes KCM policy statements and general rules of conduct for members
of the KCM Fare Enforcement Division team as they conduct their assigned
duties.

2.0 SCOPE:

This directive applies to all King County Metro Fare Enforcement
Officers.

3.0 DEFINITIONS:

a.  AAR (After Action Review) – A summary of the special event with a
    focus on the specific detail the FEO was assigned.

b.  DFI – Daily Activity Log

c.  FE – Fare Enforcement

d.  FEO - Fare Enforcement Officer

e.  KCSO RCC - King County Sheriff Office Regional Communications Center
    (radio dispatch)

f.  MTP - King County Metro Transit Police

g.  TCC - Transit Control Center

4.0 POLICY:

It is the policy of King County Metro to perform Fare Enforcement
Operations on all Rapid Ride lines of service in a fair and consistent
manner.

Line assignments will be managed by developing FEO work schedules that
meet KCM's expectations to include the provision of a safe and secure
environment for KCM passengers, performing fair and consistent fare
inspections, providing special emphasis inspections as required, and
being responsive to service changes/interruptions.

It is extremely important that all FEOs _stay on the line of service
that they are scheduled to work._ This will ensure that line coverage is
managed to King County Metro’s expectations as described above.

5.  RAPID RIDE SYSTEM LINES:

    The KCM Fare Enforcement Division is responsible to conduct Fare
    Enforcement Operations on six Rapid Ride lines of service.

a.  A LINE – Between Federal Way Transit Center and Tukwila Intl Blvd
    Station (TIBS); twenty-seven (27) stops.

b.  B LINE – Between Bellevue Transit Center and Redmond Transit Center;
    twenty-five (25) stops.

c.  C LINE – Between downtown Seattle and Westwood Village;
    twenty-one (21) stops.

d.  D Line - Between downtown Seattle and the Ballard & Crown Hill areas
    via Belltown, Interbay and Ballard areas; thirty-one (31) stops.

e.  E LINE - Between the Aurora Village Transit Center and downtown
    Seattle; Thirty (30) stops. _(Service Begins February 2014)_

f.  F LINE - Between the Burien Transit Center and Renton Transit
    Center; twenty-six (26) stops. _(Service Begins February 2014)_

g.  MODIFIED LINE ASSIGNMENTS – It may be necessary to modify the line
    assignments and/or emphasize specific areas on a line of service in
    order to meet special requests from KCM, MTP, or the KCM Security
    Training Division.

    i.  Any Training Division requests for modification will be approved
        by the security vendor's Account Manager.

    ii. Fare Enforcement Manager or Designee will make reasonable
        efforts to accommodate the request.

6.  GENERAL RULES:

a.  FEOs may not use their personal vehicles to travel to their posts.

b.  FEOs will report to the Fare Enforcement Office in full uniform,
    prior to heading to their scheduled line assignment.

c.  FEOs will be in route to their assigned lines of service no longer
    than fifteen minutes after the start of their shift unless
    additional time is authorized by a FE Supervisor or Manager.

d.  FEOs will report to the Rapid Ride "C" and "D" lines of service by
    riding by the most expedient public transportation and will
    immediately head towards their respective lines of service to begin
    fare inspections.

e.  FEOs will report to the Rapid Ride "B Line" by taking the assigned
    Fare Enforcement Division Vehicle to the assigned parking area
    (normally Overlake Park & Ride) and begin fare inspections as soon
    as possible.

f.  FEOs will report to the Rapid Ride "A Line" by riding the most
    expedient public transportation and will start their fare
    inspections as soon as possible.

g.  FEOs working the "A Line" may use the Fare Enforcement Division
    Vehicle if there are no shifts working the "B Line" on that day.

h.  When the FEOs leave the Fare Enforcement Office to begin their
    assigned duties, they will call in to sevice via their radio to the
    KCSO RCC.

i.  FEOs will notify the KCSO RCC of appropriate line activity in
    accordance with SOP-TS 102-25.

j.  FEOs will remain on their assigned Line unless they are cleared by
    the FE Supervisor or Manager to come off or modify their Line
    assignment.

    i.  Exceptions

        1.  Breaks (two 10 minute breaks)

        2.  Lunches (one 30 minute break)

        3.  90 minutes of admin time

        4.  Two (2) hours admin time for Field Training Officers.

k.  FEOs have access to restroom facilities on each line of service and
    may remain on the assigned line during breaks and lunch.

l.  If more than 90 minutes is needed for an FEO to complete their
    administration duties, they will request additional time off the
    line through the on duty FE Supervisor.

m.  There are stores and restaurants close to each line of service to
    purchase food products. FEOs may use these establishments as long as
    they are in view of their assigned line of service. FEOs are
    encouraged to eat lunch at a KCM break-room facility, at the
    establishment they purchase food (if applicable), in the Fare
    Enforcement Division Vehicle, or return to the Fare Enforcement
    Office for Lines, "C", "D" and “E”.

n.  FEOs assigned to the “A” ,"B" and “F” Lines that bring their lunch
    will take it with them to the and store it in the Fare Enforcement
    Division Vehicle. The Fare Enforcement Office will be the storage
    point for those on the, C, D, and E Lines.

o.  If FEOs need to leave their line for equipment or other reasons,
    they will contact their respective Supervisor or in his/her absence,
    the Fare Enforcement Manager. _AN EXCEPTION IS WHEN THEY ARE
    RESPONDING TO A REQUEST FOR BACKUP FROM OTHER FEOS. NO APPROVAL IS
    NECESSARY, BUT THEY WILL NOTIFY THEIR SUPERVISOR OR MANAGER AS SOON
    AS IT IS PRACTICAL._

7.  LINE ASSIGNMENTS:

The Fare Enforcement Manager or Designee will develop all line
assignments.

8.  SPECIFIC NOTES:

a.  Line assignments are flexible. The FE Supervisor or Manager may
    adjust these assignments on a day-to-day basis.

b.  None of the general rules listed above are intended to hinder the
    FEOs from completing their necessary administrative duties. If
    additional time is required to complete these duties, the FEO will
    notify a FE Supervisor or Manager prior to leaving the line.

c.  King County Metro Police emphasis patrols may impact scheduled line
    assignments. FE managers and FEOs will adapt their work schedules to
    accommodate these special emphasis requests. FEOs will note these
    special emphasis operations on the DFI and an After Action Report
    (AAR) will be completed.

9.0 REVIEW:

The KCM Contract Security Coordinator or Delegate will ensure all
Directives, Policies, and Procedures are reviewed at least annually to
ensure compliance with King County Metro Security Division policy.
Directives, Policies, and Procedures will be updated immediately if
division procedure changes or when a facility adds or deletes post
positions or procedures and duties.

10.0 SUPERSESSION: All previous Fare Enforcement Manuals.

11.0 EFFECTIVE DATE: 01/15/2015

ISSUING AUTHORITY

___________________

Gail Israelson

KCM Contract Security Coordinator