FARE ENFORCEMENT SOP: Non-Transferrable Orca Cards

1.0 PURPOSE:

This directive establishes the Standard Operating Procedure for the
confiscation of all Non-Transferrable Orca Cards by the members of the
King County Metro Fare Enforcement Division team.

2.0 SCOPE:

This directive applies to all King County Metro Fare Enforcement
Officers.

3.0 DEFINITIONS:

a.  FEO – Fare Enforcement Officer

b.  UNIVERSITY OF WASHINGTON PASS (U-PASS) - Student or staff
    Identification card issued by the University of Washington that is
    accepted as valid fare on all King County Metro public
    transportation buses

c.  [] []

d.  EDMONDS COMMUNITY COLLEGE PASS (ED-PASS) - Student or staff
    identification card issued by Edmonds Community College that is
    accepted as valid fare on all King County Metro public
    transportation buses

    []

e.  NOI - Notice of infraction

f.  REDUCED REGIONAL FARE PERMIT (RRFP) - Card issued by King County
    Metro customers who have established a need for reduced fare

g.  KING COUNTY METRO EMPLOYEE IDENTIFICATION CARDS (KCMID) - King
    County employee ID card/Orca card that is accepted as valid fare on
    all King County Metro public transportation buses.

4.0 AUTHORITY:

The King County Metro has authorized the confiscation of fraudulently
used RRFP and KCMID passes.

The University of Washington and Edmonds Community College have a
business agreement for the issuance of Orca Passes. The UW
Transportation Services Department, through the Transportation Systems
Manager, has granted the Fare Enforcement Division of King County Metro
the authority to confiscate U-Passes that are being used fraudulently.

Edmonds Community College, through the Director for Student Programs,
has also granted the Fare Enforcement Division of King County Metro the
authority to confiscate Ed-Passes that are being used fraudulently.

5.0 CONFISCATION OF NON-TRANSFERRABLE PASSES – FEO RESPONSIBILITIES

i.  Process and criteria for confiscating a Non-Transferrable Pass

i.  If a fare enforcement officer encounters a customer who presents a
    Non-Transferrable pass that does not belong to them while inspecting
    fares (e.g. customer presents a Pass with the displayed picture of
    someone else), the pass must be confiscated and a Warning or Notice
    of Infraction (NOI) issued.

ii. The FEO will complete an Incident Report detailing the confiscation
    as well as a Pass Confiscation Form.

iii. The FEO will attach the confiscated Pass to the IR and Pass
    Confiscation Form and turn them in to his/her Supervisor along with
    the NOI.

6.0 CONFISCATED COLLEGE PASSES – FE ADMINISTRATIVE RESPONSIBILITIES

a.  Process of returning University of Washington and Edmonds Community
    College Passes:

i.  Fare enforcement management or designee will prepare a memo
    detailing the total number of Passes being sent back to the
    University of Washington and Edmonds Community College, including
    the pass holders name and pass number.

    1.  University of Washington:

(a) The memo will be addressed to the Transportation Services Manager at
      the University of Washington.

(b) An envelope containing the memo, U-passes and U-Pass confiscation
      form will be mailed to:

  Transportation Services

  University of Washington

  BOX 355360

  3745 15^(th) Ave NE

  Seattle, WA 98105

2.  Edmonds Community College:

(a) The memo will be addressed to the ED-Pass Administrator at Edmonds
    Community College.

(b) An envelope contacting the memo, ED-Pass and ED-Pass confiscation
    form will be mailed to:

  Edmonds Community College

  20000 68^(th) Ave W

  Lynnwood, WA 98036

ii. A copy of the memo is retained by filing a hard copy in the FE
    office as well as well as an electronic copy for future reference.

iii. The electronic copy will be retained on the FE Folder in the
    Dropbox once it is available.

iv. These passes will be mailed off every Friday.

b.  Procedures for returning RRFP and KCMID passes:

i.  Fare enforcement management or designee will prepare a memo
    detailing the total number of Passes being turned into the King
    County Metro Lost and Found.

ii. The memo will detail the date and time the cards were returned and
    to whom.

iii. A hard copy of the memo will be archived and an electronic copy
    will be saved in the FEO Admin folder in dropbox.

iv. Confiscated RRFPs and KCMIDs will be turned into King County Metro
    Lost and Found on every Monday and Friday.

7.0 REVIEW:

The KCM Contract Security Coordinator or Delegate will ensure all
Directives, Policies, and Procedures are reviewed at least annually to
ensure compliance with King County Metro Security Division policy.
Directives, Policies, and Procedures will be updated immediately if
division procedure changes or when a facility adds or deletes post
positions or procedures and duties.

8.0 SUPERSESSION: All previous Fare Enforcement Manuals.

9.0 EFFECTIVE DATE: 01/15/2015

ISSUING AUTHORITY

___________________

Gail Israelson

KCM Contract Security Coordinator